Last updated: 28.09.2026

The short version: get Mossi delivered on repeat, save 20%, and cancel anytime. No lock-ins, no fees.

How subscriptions work

When you subscribe, you choose a delivery frequency: every 1, 2, 3 or 4 weeks.

Your subscription renews automatically. On each billing date, we create your next order and charge your payment method for the products, less your subscriber discount, plus shipping. Your order is then dispatched in line with our Shipping & Delivery Policy. Your subscription continues until you cancel it.

Your subscriber discount

You’ll get 20% off the products in every subscription order for as long as your subscription stays active. The discount doesn’t apply to shipping, and can’t be combined with other discount codes unless we say otherwise.

Managing your subscription

You can manage your subscription anytime through your account on our website. That includes skipping or pausing an order, swapping flavours, changing your delivery frequency, updating your payment or delivery details, and cancelling.

Your next billing date is always shown in your account. To apply to your next order, changes need to be made before that billing date.

Cancelling

You can cancel anytime through your account, or by emailing info@mossi.au. There’s no minimum number of orders and no cancellation fee. Cancelling stops all future orders.

Once an order has been charged

Once a subscription order has been charged, changes can’t be applied to it. If you’d like to cancel it, contact us before it’s dispatched and we’ll consider your request at our discretion. Once it’s dispatched, our Refunds & Returns Policy applies: there are no change-of-mind refunds, but your rights for faulty or incorrect items still apply.

Price changes

If we increase the price of products or shipping in your subscription, we’ll email you at least 30 days before the new price applies. If you don’t want to continue at the new price, you can cancel or change your subscription before then. If you don’t, your subscription will continue at the new price. Your 20% subscriber discount stays the same.

Unavailable products

If a product in your subscription is discontinued or temporarily unavailable, we’ll let you know. We’ll either offer you an alternative or remove it from your subscription, and we won’t substitute a product without your agreement.

Failed payments

If a payment doesn’t go through, we may retry it over the following days. If we still can’t process it, we may skip that order, or pause or cancel your subscription, and we’ll let you know by email.

Other terms

Our Terms of Service, Shipping & Delivery Policy and Refunds & Returns Policy also apply to your subscription.