Privacy policy

Last updated: 28.09.2026

The short version: we collect what we need to get Mossi to your door and keep you in the loop. We don’t sell your information. You can ask what we hold about you at any time.

Who we are

This website is operated by Mossi (“Mossi”, “we”, “us” or “our”). If you have any questions about this policy or your personal information, email us at info@mossi.au.

We handle personal information in line with the Australian Privacy Principles.

What we collect

Depending on how you use our website, we may collect:

  • Contact and identity details: your name, email address, phone number, and delivery and billing addresses.

  • Order and account details: what you buy, your order history, subscription details, and your account login.

  • Payment details: payments are processed by our payment providers. We don’t see or store your full card number.

  • Things you send us: emails and messages to our team, plus reviews, ratings and photos you submit.

  • Device and browsing information: your IP address, browser and device type, pages you visit, how you found our site, and how you interact with our emails and ads.

You can ask us general questions without giving your name. To place an order, we’ll need your details so we can deliver it.

How we collect it

  • Directly from you, when you place an order, create an account, start a subscription, sign up for emails or SMS, leave a review, or contact us.

  • Automatically, through cookies, pixels and similar technologies on our website and in our emails.

  • From third parties, such as payment and buy-now-pay-later providers confirming your payment, or advertising platforms sharing campaign results.

Why we use it

We use your personal information to:

  • process, deliver and support your orders and subscriptions;

  • take payments and help prevent fraud;

  • answer your questions and requests;

  • send you marketing emails and SMS messages, where you’ve agreed to receive them;

  • understand how people use our website so we can make it better;

  • show you relevant Mossi ads on other platforms and measure how they perform; and

  • meet our legal, tax and accounting obligations.

Marketing

We use Klaviyo to send marketing emails and SMS messages. We’ll only send you either if you’ve signed up for them. Every email includes an unsubscribe link, and you can reply STOP to any SMS to opt out. We’ll action your request promptly.

Abandoned carts

If you start checking out but don’t finish, we may send you a reminder by email or SMS, but only if you’ve already agreed to hear from us.

Cookies, pixels and advertising

We use cookies and similar technologies from advertising and analytics partners, including Meta, Google and TikTok. They help us understand how our site is used and show you relevant ads. We may also share limited information, such as a scrambled (hashed) version of your email address or phone number, with these partners to measure ad performance and reach people likely to be interested in Mossi.

You can control cookies through your browser settings, and manage ad preferences directly with each platform.

Payment providers

When you pay using a provider such as Afterpay or PayPal, that provider collects and handles your information under its own privacy policy and terms.

Who we share it with

We share personal information only with service providers who help us run the business:

  • our ecommerce platform;

  • payment and buy-now-pay-later providers;

  • delivery and logistics partners;

  • our email and SMS marketing platform (Klaviyo);

  • review and subscription platforms;

  • analytics and advertising partners; and

  • professional advisers, such as our accountants and lawyers.

We may also disclose information where the law requires or allows it.

We don’t sell your personal information. We don’t share it with other businesses for their own marketing, and we don’t share your SMS sign-up details with anyone.

Reviews

Reviews, ratings and photos you submit may be published on our website and can be seen by anyone who visits.

Overseas disclosure

Some of our service providers store or process personal information outside Australia, including in the United States, Canada and the United Kingdom. Our advertising and payment partners may also process information in other countries where they operate.

Automated fraud checks

Our ecommerce platform uses automated fraud analysis that may flag an order as higher risk. A member of our team reviews every flagged order and decides what happens next. The system doesn’t cancel orders on its own.

Keeping it safe

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access.

If Mossi changes hands

If our business is sold or restructured, customer information may be transferred to the new owner as part of that process. We’ll require them to handle it in line with this policy.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing info@mossi.au. We’ll respond within 30 days. There’s no charge to make a request.

Complaints

If you think we’ve mishandled your information, email info@mossi.au and tell us what happened. We’ll look into it and respond within 30 days. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.