Last updated: 28.09.2026

The short version: we ship Australia-wide, dispatch Monday to Thursday, and every order comes with tracking.

Where we ship

We currently ship within Australia only.

Dispatch

We pack and dispatch orders Monday to Thursday, excluding public holidays. Orders placed after 6am Thursday (Queensland time), or over the weekend, are dispatched from the following Monday. Orders are usually dispatched within 1–5 business days.

Delivery times and tracking

Every order is sent with tracking, and we’ll email you your tracking details once your order has shipped. We use a range of carriers, depending on your location and order.

Delivery timeframes are estimates provided by our carriers and can’t be guaranteed. Delays can happen, particularly during peak periods, severe weather or other events outside our control.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay.

Express shipping

Where express shipping is offered at checkout, it’s a faster delivery service once your order has left us. It doesn’t change our dispatch days or how quickly we process your order. Express orders follow the same dispatch schedule as standard orders. For example, an express order placed after 6am Thursday will be dispatched from the following Monday.

Express delivery times are estimates provided by the carrier and can’t be guaranteed.

Check your address

Please make sure your delivery address is correct and complete when you order. If you need to change it, email info@mossi.au as soon as possible. We can update it if your order hasn’t been dispatched yet.

If an order is sent to an incorrect or incomplete address you provided, the cost of reshipping is your responsibility.

Undeliverable orders

If your order is returned to us because it couldn’t be delivered to the address you provided, or wasn’t collected from the carrier’s pickup point within the carrier’s holding period, we’ll contact you. You can choose to:

• have it reshipped, with the cost of reshipping and any return fee the carrier charged us paid by you; or

• receive a refund of the amount you paid, minus the original shipping cost, any return fees the carrier charged us, and the cost of the product, which can’t be resold for food safety reasons.

For food safety reasons, we won’t reship any product that’s past or close to its best-before date, or if we can’t be confident it has been stored properly. In that case, we’ll dispose of it and refund you as above. If we don’t hear from you within 30 days of contacting you, we’ll process the refund as above.

Lost parcels

If your parcel goes missing in transit, contact us at info@mossi.au. We’ll work with the carrier to investigate. If it’s confirmed lost, we’ll send a replacement or refund you.

Delivered but not received

If tracking shows your parcel was delivered to the address you provided, including where the carrier has a delivery photo, we treat the order as delivered. If you can’t find it, contact us and we’ll help you lodge an investigation with the carrier. We’ll look at each case individually.

Damaged deliveries

If your order arrives damaged, please see our Refunds & Returns policy for how to let us know.